Pay: $16.00 – $20.00 per hour

Who We Are:
Neighborhood Home Services is a growing, customer-first home services company serving Central Minnesota. We’re known for being neighborly, honest, and solutions-focused—and we’re building a call center team that doesn’t just “answer phones,” but actively supports customers and helps keep our schedule full.

Role Summary:
As a Customer Service Representative, you’ll deliver an exceptional experience on every call—combining high-quality inbound service with proactive outbound follow-up.

This role is evolving beyond basic call-taking. You’ll still handle inbound calls and scheduling, but you’ll also reach out to customers after service, help book recommended follow-ups, and re-engage past customers for maintenance, seasonal promotions, and membership renewals.

If you’re someone who enjoys helping people, thinking ahead, and turning “I’ll call later” into “Let’s get it scheduled,” you’ll thrive here.

What You’ll Do:

• Inbound Customer Support & Booking
  • Answer incoming calls in a friendly, professional, “neighborly” manner
  • Ask the right questions to understand customer needs and urgency
  • Schedule service, maintenance, and sales appointments accurately and efficiently
  • Set clear expectations on timelines, services, and next steps
  • Document call details and customer information in our CRM/booking system (ServiceTitan or similar)
• Proactive Outbound Customer Engagement
  • Call recent customers to confirm satisfaction, answer questions, and schedule follow-ups
  • Re-engage customers with open estimates, aging equipment, or unscheduled recommendations
  • Contact customers for tune-ups, seasonal promotions, membership renewals, and follow-up opportunities
  • Support campaigns by calling targeted customer lists to generate booked appointments
• Relationship Building & Retention
  • Treat every interaction as an opportunity to earn trust
  • Listen actively, show empathy, and represent our values on every call
  • Educate customers on maintenance plans, memberships, warranties, and protective services
  • Help turn one-time customers into long-term customers through consistent, high-quality care
• Technology & Team Collaboration
  • Confidently use CRM tools, call systems, and online booking technology
  • Update customer history, track follow-ups, and ensure clean documentation
  • Partner closely with dispatch, technicians, sales, and leadership to keep schedules efficient and customers informed
  • Participate in trainings, team meetings, and performance check-ins
  • Share feedback and ideas to improve scripts, systems, and customer experience

What Success Looks Like (Performance Metrics):
You’ll be supported and coached with clear goals. Success includes:

• Inbound booking & conversion rates
• Outbound follow-up results (bookings, next steps, completed calls)
• Call quality and customer satisfaction
• Retention outcomes (rebooking, membership enrollments, fewer cancellations)
• Accuracy in CRM documentation (tags, job types, notes, details)
• Reliability and teamwork (attendance, professionalism, coachability)

What We’re Looking For:

• Strong communication skills and a calm, confident phone presence
• Friendly, solutions-oriented mindset with genuine care for customers
• Organized and detail-focused (documentation matters)
• Comfortable with technology (CRM, scheduling tools, call systems)
• Coachable, dependable, and eager to grow in a fast-paced environment
• Bonus: experience in home services, scheduling, dispatch, or call center work (not required)

Why You’ll Like Working Here:

• A role with real impact—your work directly supports customers and company growth
• Training, coaching, and clear performance goals
• A team environment that values professionalism, respect, and improvement
• Opportunity to grow with a company expanding across Central Minnesota

How to Apply:
Apply here on Indeed. If selected, we’ll contact you to schedule a phone interview.
Neighborhood Home Services is an equal opportunity employer.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Do you have knowledge of Service Titan?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 4 years (Required)

Work Location: In person